Workplace Poison

I've yet to post my Jeju travel journal, and that will happen soon, but this is a bit more important. So here goes. The most bizarre workplace experience I've ever had.

So, some background. The head instructor is pretty much an elevated teacher. His job, in addition to teaching, is to watch the videos of our classes and give us pointers on how we could teach better, as well as to deal with management - that is, let us know what the management (who only speaks Korean) is saying, and talk to them on our behalf.

Ben, our current HI, has never been HI before, and he's stressing out about this job. He's doing the telling us what management wants just fine, but he's not standing up for us.

Now, last Monday we had a particularly fascist meeting, which started with being told that we now have to input the grades from the system into our report cards - mindless data-entry - because the Korean secretaries, who get paid for the job, don't want to do it anymore. We don't get paid for anything outside of class time. Obviously, none of us appreciated this, particularly because it shows just how little they care about us and how much they care about the Koreans.

In addition to that, Ben's speech that day - which obviously came directly from Kathy, our manager, who is also new at the job (has only been here one term before) - talked a lot about how we needed to improve as teachers, saying that if we don't improve, they'll drop us down to three classes a week - which is in direct violation of our contracts, which state that we are guaranteed a minimum of four.

One of the teachers pointed out that this was a contract-breaker, and Ben responds, well, you COULD be fired.

Now. We're a bit shocked by all this. Threats were never a part of our relationship with management before, and none of us appreciate it.

We're also told about the summer intensive program (extra classes, which a lot of teachers want because they get extra pay). Someone asks if it's mandatory, we're told yes, it is.

Obviously it's mandatory if we've got as many classes to teach as there are teachers, and that's normal, but that's not what we were told when I asked for clarification.

Their deal was, for example, I don't want a summer morning class - I value my sanity and my hapkido. Wes does want one - he needs the money. But, if they choose me to do a class and not Wes, it's tough shit for both of us.

So instead of making two teachers happy, they get two incredibly pissed off teachers.

I ask about this, and am told that we've got to do what we're told, not complain, threats, etcetera.

So.

This whole situation is obviously poisonous.

At the start of the term everyone was feeling good, but suddenly we feel terrible. We're not respected, we're being threatened and talked down to.

I decide, then, to write a letter to Ben, detailing why we're unhappy and what about the management's attitude has got to change, along with some requests for Ben - very polite ones, mind - to be on our side and stand up for us, because who else will? he's the HI, he speaks Korean, and it's his job, but he's only parroting what he's told, not defending us. Of course, I used kinder language about him in the letter. I explain that you can't motivate employees by threatening them. You can only get people to work harder if they're happy, and you make them happy by rewarding them. With threats, they'll work just enough to keep their jobs. With rewards, they'll actually try.

But I don't think they understand this basic management concept.

Now yesterday..
We have a meeting at 3:00, one hour before classes start. We go over some basic stuff about the changes that are happening to our classes, and then Kathy, our manager, gets up and starts to talk.

She's speaking Korean, so Ben is translating.

She starts off about how difficult her job is, and how she has pride in her teachers. How she has to do all sorts of work and handle the parents and such - we know, that's in her job description. And she goes on about how she's very upset if the teachers don't want to do their jobs.

She goes on and on, and then she singles me out, looks directly at me, and says, "Brandon, are you happy with your experience in Korea?"

This looks and feels like a direct threat. Ben obviously shared my letter (incompletely translated, I think) or at least some complaints and the writer's identity with her, and she is pissed off.

She continues.

She talks about how she has to field 500 complaints a week from parents (again, this is her job) and smooths them over. Little things like, "The class is too boring," or, "The class is too much fun," or, "Teacher's hair is too long." Stupid things we can't do anything about.

Then she says, "I can make your lives a lot harder."

She threatens us with giving us regular parent-teacher meetings to deal with these complaints ourselves.

Her speech lasts 20 minutes, does not give us an opportunity to speak or explain, and then she leaves. Not a meeting, just a lecture. She doesn't address the issues I brought up about threats and the poisonous culture, she just gives us more threats.

Then Ben gets up, and he begins with, "I don't know how many of you know this, but Brandon wrote me a letter the other day..." once again singling me out, probably trying to turn the others against me, and continues: "and he tells me that you guys don't feel like I'm on your side. Y'know, that makes me really angry."

And he begins to shout at us. He slams the desk like an angry father talking to us like we're his really badly-behaved children, shouting about how we don't do our work and how everything bad we do reflects badly on him and everything is our fault.

How "if you've ever had a REAL JOB, back in America," looking directly at me (even though I'm Canadian) "you know that you have to do work outside of office hours!" Referring to the grade-input data entry complaint, which was mostly a problem because of how it was presented to us.

He's going on about how we don't want to do our jobs and that's ridiculous.

He's shouting at us.

Slamming the desks.

And when I put my hand up and ask, "Okay, can I explain something about the grades thing here?" he points at me and says, "NO. I read your letter. Be quiet. I'm talking," and keeps going on.

Wes, a teacher with whom he's butted heads in the past couple weeks, says, very relaxed and calm, "Dude, you don't have to yell at us."

Ben points at him. "You. No. You can't talk. Get out."
"I don't want to get out."
"Tough shit. Get out."
Wes is again completely calm. "You wouldn't talk to me like this outside," meaning in this case that he wouldn't be shouting at him about his job outside of the workplace.
Ben: "You want to take this outside?"

He marches over to wes and leans over him, his fists on the desk.
"We can take this outside."

He actually challenged Wes to a fight, in front of everyone.

Now, his tactic of trying to turn everyone against me obviously didn't work, because everyone was pissed off and both before and after the meeting thanked me for saying something.

So the meeting ended after a lot more arguing between him and the other teachers and Ben's shouting while we remain calm and try to explain things rationally. We only broke it up at four o'clock when the classes started.

It was the most surreal professional (or rather unprofessional) experience of my life.

I don't have a clue what's going to happen to me, since the manager knows about my letter and is obviously pissed off, but everyone agrees that something had to be said, and at the very least now we're not going to have to do intensives if we don't want to unless we're loaded with students. But I've got to talk to our director. He knows nothing about what goes on at this campus - just signs papers and collects money. I'm anticipating a load of small revenges from the manager... we'll see what happens.

Sigh.

I'm glad I don't really care all that much. I just want the next five months to be relatively pleasant.